Privacy
Policy

Introduction

VeloRoute Logistics Inc. ("VeloRoute," "we," "us," or "our") provides courier, freight, and logistics services through our website, customer dashboard, mobile applications, and APIs.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using our services, you agree to the practices described here.

Information we collect

We collect information you provide directly and information generated when you use our platform:

• Account details — name, email, phone, company, billing address, and role within your organization.
• Shipment data — pickup and delivery addresses, recipient contact information, package descriptions, weights, dimensions, labels, tracking events, and proof-of-delivery artifacts.
• Payment information — processed by our payment provider; we store billing references, not full card numbers.
• Technical data — IP address, browser type, device identifiers, API request logs, and product usage analytics.
• Communications — support tickets, sales inquiries, feedback, and call recordings where permitted by law.

How we use information

We use personal information to operate and improve our logistics services, including booking shipments, dispatching carriers, sending tracking updates, processing payments, and resolving support requests.

We use data to prevent fraud, enforce our terms, comply with legal obligations, and maintain the security of our platform.

We may use aggregated or de-identified data for analytics, network planning, benchmarking, and product development.

Sharing and disclosure

We share information only as needed to deliver services or as required by law:

• Drivers, carriers, customs brokers, and fulfillment partners involved in completing your shipments.
• Subprocessors for cloud hosting, payment processing, email delivery, maps, and analytics under contractual safeguards.
• Professional advisors, regulators, or law enforcement when required to comply with law or protect rights and safety.
• Successors in connection with a merger, acquisition, or sale of assets, subject to this policy.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and improve user experience.

You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.

We do not use cookies to sell personal information.

Retention and security

Tracking history and proof-of-delivery artifacts are retained for 24 months unless a longer period is required by contract or law.

Account and billing records are retained as needed for tax, audit, and dispute resolution purposes.

We implement administrative, technical, and physical safeguards including access controls, encryption, and security monitoring. No method of transmission over the internet is completely secure.

International transfers

VeloRoute operates worldwide. Your information may be processed in countries other than where you reside.

Where required, we use appropriate safeguards such as standard contractual clauses to protect personal information transferred across borders.

Your privacy rights

Depending on your location, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing.

To submit a request, email privacy@veloroute.com. We verify requests before responding and aim to reply within 30 days.

California residents: we do not sell personal information. Additional CCPA disclosures are available upon request.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

Continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact us

Questions about this Privacy Policy or our data practices may be directed to privacy@veloroute.com.

Postal inquiries: VeloRoute Logistics Inc., Privacy Office, c/o hello@veloroute.com.