Starter
Occasional local deliveries
$29per shipment
- Same-day metro
- Basic tracking
- Email notifications
- CSV label upload
PricingPay per parcel,
Pay per parcel,
not per seat
Transparent rates with volume discounts. No surprise fuel surcharges on Business plans.
Plans
Transparent pricing at every scale
Start per shipment or scale to enterprise SLAs — every plan includes live tracking and proof of delivery. Talk to our team for a rate card matched to your lanes.
Business
Growing teams with volume
$199/month
- 500 included labels
- API & webhooks
- Priority dispatch
- Branded tracking
Enterprise
National networks & SLAs
Custom
- Dedicated account team
- Custom integrations
- 99.9% SLA
- 24/7 phone support
All plans include tracking and POD archive. Contact us for a custom quote.
| Feature | Starter | Business | Enterprise |
|---|---|---|---|
| Same-day metro courier | |||
| Freight & pallet lanes | |||
| Cross-border corridors | |||
| Branded tracking pages | |||
| REST API & webhooks | |||
| CSV bulk label upload | |||
| Priority dispatch queue | |||
| Dedicated account manager | |||
| Custom SLA (up to 99.9%) | |||
| 24/7 phone support |
Included
Built into every plan
Live tracking
Real-time scans, shareable links, and branded tracking pages on Business+.
Proof of delivery
Photo, signature, and GPS timestamps archived for 24 months.
Notifications
Email alerts on pickup, in-transit, delay, and delivery events.
Ops dashboard
Dispatch visibility, exceptions, and SLA reporting in one place.
FAQ
Pricing questions
Common questions about plans, billing, and rates. Still unsure? Contact VeloRoute.
Plans & billing
How is pricing calculated?
Starter is billed per shipment at label creation. Business includes a monthly platform fee plus included labels, with overage at your contracted zone rate. Enterprise uses custom rate cards based on lanes, volume, and SLAs.
Are there setup fees or long-term contracts?
No setup fees on Starter and Business. Month-to-month by default. Enterprise agreements may include annual terms with volume commitments — your account team will outline options during onboarding.
Can I switch plans mid-cycle?
Yes. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle so you keep current-plan features through the period you paid for.
Do you offer annual billing discounts?
Business annual prepay receives a 10% platform discount. Enterprise customers can negotiate multi-year rate locks as part of their contract.
What payment methods do you accept?
Credit card and ACH for Starter and Business. Enterprise accounts can pay via invoice with net-30 terms after credit approval.
Rates & shipping
Are fuel surcharges included?
Starter quotes include all-accessorial fees at checkout. Business and Enterprise rate cards lock in zone pricing with no surprise fuel surcharges on contracted lanes.
How does overage work on Business?
Business includes 500 labels per month. Additional shipments bill at your pre-negotiated per-zone rate — visible in the dashboard before you print each label.
Can I get a custom rate card for my lanes?
Yes. Share your origin/destination zones, weekly volume, and service mix with our sales team. Most Business accounts receive a custom rate card within one business day.
How is freight priced differently from courier?
Freight uses lane, weight, freight class, and accessorials (liftgate, inside delivery, reefer). Courier uses zone and package weight tiers. Both appear in one account with unified billing.
Enterprise & support
What does Enterprise include beyond Business?
Dedicated account management, custom integrations, redundant hub routing, 99.9% SLA options, 24/7 phone support, and API rate limits tailored to your volume.
Is there a sandbox for API testing?
Business and Enterprise accounts receive sandbox API keys to test label creation, tracking webhooks, and rate quotes before going live.
What support SLAs do you offer?
Starter uses email support with next-business-day response. Business targets under 4 hours. Enterprise includes 24/7 phone and one-hour critical escalation.
Can we run a pilot before full rollout?
Most new Business and Enterprise customers start with a 2-week pilot lane. Contact our team to scope volumes, integrations, and success criteria.
Ready for a rate card built for your lanes?
Tell us your zones, volumes, and SLAs — the VeloRoute team will respond within one business day.